Best Gmail Add-ons for Customer Support Teams (Compared)
Customer support teams work directly in Gmail to resolve tickets, reply to clients, and collaborate internally. Choosing the right Gmail add-on can boost response times, automate workflows, and improve customer satisfaction.
🥇 Top Gmail Add-ons for Support
1. Hiver
- Turns Gmail into a helpdesk
- Assign emails, add notes, and track SLAs
- Best for mid-size and scaling support teams
2. Streak CRM
- Add pipelines to Gmail
- Track stages, customer history, and internal notes
- Lightweight and simple UI
3. Zendesk Add-on
- Create Zendesk tickets from emails
- View requester details and past tickets
- Ideal for teams already using Zendesk
⚖️ Feature Comparison Table
| Feature | Hiver | Streak CRM | Zendesk |
|---|---|---|---|
| Shared inboxes | ✅ | ✅ | ❌ |
| Email assignment | ✅ | ✅ | ✅ |
| Notes & tagging | ✅ | ✅ | ✅ |
| Ticket history view | ✅ | ❌ | ✅ |
| Best for | Support teams | Freelancers/Small teams | Zendesk users |
🧠 Best Practices
- Use shared inboxes for teams like
support@orhelp@ - Add internal notes instead of forwarding threads
- Use tags to prioritize or label conversations
🧾 Real-World Use Case
A SaaS startup with a small team uses Hiver to track all support emails. The manager assigns tickets, and each agent works from their Gmail sidebar. Internal notes avoid cluttering customer threads.
✅ Final Verdict
For most Gmail-based teams, Hiver is the best overall tool. If you want lightweight CRM features, try Streak. Already on Zendesk? Use their Gmail add-on to avoid switching tools.
Find more team-friendly add-ons at AddonsHunt.com.
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