Customer support teams work directly in Gmail to resolve tickets, reply to clients, and collaborate internally. Choosing the right Gmail add-on can boost response times, automate workflows, and improve customer satisfaction.

🥇 Top Gmail Add-ons for Support

1. Hiver

• Turns Gmail into a helpdesk
• Assign emails, add notes, and track SLAs
• Best for mid-size and scaling support teams

2. Streak CRM

• Add pipelines to Gmail
• Track stages, customer history, and internal notes
• Lightweight and simple UI

3. Zendesk Add-on

• Create Zendesk tickets from emails
• View requester details and past tickets
• Ideal for teams already using Zendesk

---

⚖️ Feature Comparison Table

Feature	Hiver	Streak CRM	Zendesk
Shared inboxes	✅	✅	❌
Email assignment	✅	✅	✅
Notes & tagging	✅	✅	✅
Ticket history view	✅	❌	✅
Best for	Support teams	Freelancers/Small teams	Zendesk users

---

🧠 Best Practices

• Use shared inboxes for teams like support@ or help@
• Add internal notes instead of forwarding threads
• Use tags to prioritize or label conversations

---

🧾 Real-World Use Case

A SaaS startup with a small team uses Hiver to track all support emails. The manager assigns tickets, and each agent works from their Gmail sidebar. Internal notes avoid cluttering customer threads.

---

✅ Final Verdict

For most Gmail-based teams, Hiver is the best overall tool. If you want lightweight CRM features, try Streak. Already on Zendesk? Use their Gmail add-on to avoid switching tools.

Find more team-friendly add-ons at AddonsHunt.com.